The objective of the project is to update, adapt and align the Quality of Service Assessment system for the Water Sector's with the guidelines of the new national strategic plan for the sector, PENSAARP2030, as well as with the latest European targets, in the 4th generation of this assessment system of the Portuguese authority for Water and Waste regulation (ERSAR).
For the water sector, this review is being carried out by LNEC with ERSAR (http://www.ersar.pt/pt/site-comunicacao/site-noticias/Paginas/dia-mundial-da-agua-inicio-do-processo-de-revisao-do-sistema-de-Indicadores-avalia%C3%A7ao-da-aualidade.aspx), taking into account the new challenges in the management of water services, including to extend the assessment to the stormwater management service, allowing an integrated overview of the entire urban water cycle.
LNEC has participated in the process of developing the ERSAR Quality of Service Assessment system since its entry into force in 2005, as well as in its periodic reviews. The project is coordinated by the Urban Water Division.